One accountable partner.
Technology, vehicles, drivers, charging, and reporting — one agreement, one team, one throat to choke when it matters.
Prime contractor, not another vendor.
Cities don't need a fourth app to reconcile. Civictra takes end-to-end responsibility for the service — and stands in front of council to answer for it.
№ 01Plan — Service design grounded in your geography: zones, stops, fleet size, charging, and accessibility targets — scoped with your staff, not at them.
№ 02Operate — Vehicles, drivers, charging, dispatch, and rider support run by one team under one agreement. When something needs fixing, you make one call.
№ 03Report — Monthly council-ready reporting and a live city console. Ridership, wait times, accessibility performance, and cost per trip — visible, not promised.
One platform runs the whole service.
Rider experience, fleet operations, and city reporting are one system — not three vendors pointing at each other.
Rider app
Book by app, web, or phone. Live vehicle position, honest ETAs, accessible-vehicle selection, and fares with no decoder ring.
Driver app
Turn-by-turn manifests, pickup notes, accessibility requirements, and charging state — everything an operator needs on one screen.
Dispatch console
Live map of every vehicle and trip, exception alerts, and human override when the road disagrees with the plan.
Matching engine
Pools riders travelling the same way and assigns vehicles for the shortest waits the fleet can deliver — recalculating as demand moves.
What a pilot actually looks like.
Bounded scope, bounded budget, and metrics agreed before launch — designed to give a council a real decision, not a demo.
Phase 1
Design — Weeks, not months: service area, stop network, fleet plan, fares, and success metrics agreed on paper before anything rolls.
Phase 2
Mobilize — Vehicles arrive, operators are hired and trained locally, charging is commissioned, and the platform is configured for your zones.
Phase 3
Operate — Service runs. Riders board. The console fills with real performance data your staff can check any morning.
Phase 4
Evaluate — A joint review against the metrics set in Phase 1 — continue, reshape, or scale with evidence instead of anecdotes.
Reporting your council will actually read.
Every metric below ships in the monthly report and lives on the live console. If the service underperforms, you'll see it before we spin it.
- On-time pickup performance
- Average and 90th-percentile wait times
- Accessible-trip fulfilment
- Ridership by zone and time of day
- Cost per trip, fully transparent
- Rider satisfaction, measured continuously
And it's public. When Civictra runs in your city, the numbers council sees are the numbers residents see — one console, one truth, published.